Support InvestigationsĬustomer Support does not suspend or ban players without directly investigating the server. We are not able to refund or return any loss of property caused by an infraction. Submitting your report in an incomplete state may result in delays. The more information and details you provide, the more quickly and efficiently we can conduct our investigation. Picture of map marking the location of the infraction.Please make sure you provide the most relevant information you can at the time of your report. Our team will reply to you using the email provided. To report players, clans, or specific exploits on any of our official servers, please contact us through the in-game “Request Help” feature or via our Help Center by selecting ‘Report a Player’ as the type of issue. Any further infractions will result in a longer suspension up to a permanent, non-appealable ban from the official servers. We issue temporary suspensions to deter players from repeating infractions.Illicit Use of 3rd Party Software (aka Hacking) Unintended Use of Gameplay Mechanics (aka Exploits) General Verbal Harassment (Non-Discriminatory)ĭiscriminatory Harassment, Hate Speech, Bigoted language, out-of-game threats, etc.īuilding Harassment (Objectionable Content, Server Performance Impact) Duration of a Suspension/Ban Infraction Type If your account becomes locked, please contact Customer Support through our Help Center. It is possible for an account in the event of a purchase error or chargeback. Utilizing such will lead to action taken against your game license, not just your access to official servers.Įxploits are uses and abuses of game mechanics to obtain an unfair advantage over other players including creating a detrimental play experience through reduced server or game performance. Hacks are uses of third-party programs that inject code and modify aspects of the game to provide an unfair advantage against other players. Impersonation of Funcom employees or staff.If another player has made you feel unsafe in this way, be sure to contact your local authorities for further instructions.Doxing is to search for and publish private or identifying information about a particular individual on the internet.This extends to character names, guild names, in-game signs, and so on. Offensive, discriminatory, and defamatory chat and user-created content of racial, sexual, hateful, illicit, or of other nature.Using land claim rules to prevent the expansion of another player’s base when not adjacent to your own base.Blocking or Walling in other players’ bases.Constructions leading to loss of performance both on client and server side.Please also check out our documentation about Land Claim Abuse on Official Servers for more information. Abuse of the claim system where blocks are placed for no other purpose than to prevent other players’ access to resources and building spots.
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