![]() The airline was flying a plane overseas to collect resources including industrial foggers that would allow for extensive disinfection of large interior areas such as buses and trains. “This was back in April, when you couldn’t even get hand sanitizer.” “I called someone I knew there, and we connected them with our maintenance staff and some of our transportation staff,” Parker said. MARTA has installed mask dispensers on every bus. ![]() The result is that over 90 percent of bus and train passengers are now wearing masks.Īfter hearing about Delta Airlines stringent cleaning and sanitization practices, MARTA contacted the company. “Requiring masks and making them readily available was the solution that made the most sense.” “Our goal from the onset of the pandemic has been to protect the health of our customers and employees,” Parker said. Station employees began handing out masks at rail stations and bus bays and mask dispensers were installed on every bus. With only 35 percent of their riders wearing masks, MARTA implemented a simple solution. MARTA quickly made the decision to significantly shift their bus resources, limiting service to 41 central bus routes (down from 110) in an effort to ensure that social distancing could safely remain in effect. “We were just trying to figure out what was going on and what was going to be next.” every night,” said MARTA General Manager and CEO Jeffery Parker, describing how the senior leadership pulled together. “We simply started with this phone call at 7 p.m. Since March, MARTA has experienced a dramatic decrease in ridership, with rail dropping to 30 percent of its pre-COVID riders and bus dipping to 60 percent. Over 550 buses provide service along 1,659 miles of road on 110 routes. MARTA’s rail service includes over 338 rail cars and carries passengers to 38 stations throughout the metropolitan area. Since opening in 1979, the Metropolitan Atlanta Rapid Transit Authority (MARTA) has provided service to millions of metro Atlanta residents and made billions of trips carrying passengers by bus and rail. MARTA General Manager and CEO Jeffrey Parker Through the onset of a global pandemic, Atlanta demonstrates how an international crisis is the perfect opportunity to reinvent and deliver the best possible service to its ridership ![]()
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